Help Center
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Help Center
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Manager's Guide to Onboarding
Step 1 - Guidelines 👋 Step 2 - Office Design 🎨Step 3 - House Rules' examples 🗝️Step 4 - Coworking principles to begin with 👑Step 5 - Teemyco "Life" Hacks 🔥Step 6 - Games Room / Team building 🕹Step 7 - Ice breakers & Get-to-know questions ❓
What is Teemyco?
What is Teemyco used for? 🥰How do I best explain the value of Teemyco to my team? 💁How is Teemyco different from any other tool we use? 🙃I am still a bit confused. How can I get more information? 🤔
Get Started
Get to know your Teemyco office 👑How can I access Teemyco? 💁What tools can I integrate Teemyco with and how? 🔧How do I invite my colleagues? ✉️How do I join a call with my colleagues? ☎️ Is there any limit of users per office? 🚫How to enable notifications in Teemyco? 🔔Can I invite external guests to my office? 🚪🚶Why am I always showing in the Lobby? 👋
Office Design
How do I design my office? 🎨How do I change colors and add a logo in my office? 🍭What is the best layout for my office? 🗺️How do I manage rooms? 🛋️How do I add more floors? ➕Who can change the design in the office? ✋Can I get help with my office design? ❓
Account Management
How to manage users in my organization? 🧍How can I personalise my experience at Teemyco? 🙌I forgot my email & password. What to do? 🔑How do I close my account? ❌It says "This email is already used in an existing office" how do I join my company's office ❓
Billing
How much does a subscription cost? 💲What's the difference between the monthly and yearly billing? ⚖What payment methods are available? 💳 I want to make changes to my billing. What should I do? 🏄‍♂️How do I cancel my subscription 👾
Features
How do I use the Members menu? 👥How does the room wall work? 📝How do I lock the room? 🔐What are the kudos hats for? 🎩How do I upload or view the office stories? 📸 How do I use the status? ✍️What happens when I click on the coffee button? ☕I have a cool feature to suggest, what do I do? 💡How does Just Working Mode work? 🤓
Troubleshooting
Where can I download the latest version of Teemyco dekstop app? 👋 My device does not seem compatible with Teemyco. What should I do? 🙊Why didn’t I receive a verification email? 📩Why does my audio / video / screen sharing not work after I have downloaded the app? 🎥 🎙I cannot seem to find the call window on Mac. What should I do? 🙈I have video issues. What to do? 📽I forgot my email & password. What to do? 🔑Why do I see an error message saying: “Administrator disabled the account”? ❌Why does the Teemyco app automatically open when I start my device? 🖥️The issue I am having is not listed here. What should I do?I can't find my call window (floating window) 😕I don't want my colleagues to see all of my calendar activities 📅I want to move my account from office to another, what do I do? 🤔
Privacy & Security
Is your software secure? 🦺Do you use your own video software? 🕹️Are our talks being recorded? ⏺️Where is the in-room-chat history saved? ✉️Do you track users' behaviour in Teemyco? 🎛️I need a more detailed explanation of your Privacy & Security. Where do I find it? 🔻

I cannot seem to find the call window on Mac. What should I do? 🙈

When you have your call window open in full screen and you are using Mac, it does happen that the window disappears, after you cover it with the web browser or another app. 

To find the call window again, find the Teemyco icon on the taskbar and right click on it. Next on the top you will see the call window listed as the room you are in. Once you click on it, you will bring it back up.

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