Help Center
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Help Center
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Manager's Guide to Onboarding
Step 1 - Guidelines 👋 Step 2 - Office Design 🎨Step 3 - House Rules' examples 🗝️Step 4 - Coworking principles to begin with 👑Step 5 - Teemyco "Life" Hacks 🔥Step 6 - Games Room / Team building 🕹Step 7 - Ice breakers & Get-to-know questions ❓
What is Teemyco?
What is Teemyco used for? 🥰How do I best explain the value of Teemyco to my team? 💁How is Teemyco different from any other tool we use? 🙃I am still a bit confused. How can I get more information? 🤔
Get Started
Get to know your Teemyco office 👑How can I access Teemyco? 💁What tools can I integrate Teemyco with and how? 🔧How do I invite my colleagues? ✉️How do I join a call with my colleagues? ☎️ Is there any limit of users per office? 🚫How to enable notifications in Teemyco? 🔔Can I invite external guests to my office? 🚪🚶Why am I always showing in the Lobby? 👋
Office Design
How do I design my office? 🎨How do I change colors and add a logo in my office? 🍭What is the best layout for my office? 🗺️How do I manage rooms? 🛋️How do I add more floors? ➕Who can change the design in the office? ✋Can I get help with my office design? ❓
Account Management
How to manage users in my organization? 🧍How can I personalise my experience at Teemyco? 🙌I forgot my email & password. What to do? 🔑How do I close my account? ❌It says "This email is already used in an existing office" how do I join my company's office ❓
Billing
How much does a subscription cost? 💲What's the difference between the monthly and yearly billing? ⚖What payment methods are available? 💳 I want to make changes to my billing. What should I do? 🏄‍♂️How do I cancel my subscription 👾
Features
How do I use the Members menu? 👥How does the room wall work? 📝How do I lock the room? 🔐What are the kudos hats for? 🎩How do I upload or view the office stories? 📸 How do I use the status? ✍️What happens when I click on the coffee button? ☕I have a cool feature to suggest, what do I do? 💡How does Just Working Mode work? 🤓
Troubleshooting
Where can I download the latest version of Teemyco dekstop app? 👋 My device does not seem compatible with Teemyco. What should I do? 🙊Why didn’t I receive a verification email? 📩Why does my audio / video / screen sharing not work after I have downloaded the app? 🎥 🎙I cannot seem to find the call window on Mac. What should I do? 🙈I have video issues. What to do? 📽I forgot my email & password. What to do? 🔑Why do I see an error message saying: “Administrator disabled the account”? ❌Why does the Teemyco app automatically open when I start my device? 🖥️The issue I am having is not listed here. What should I do?I can't find my call window (floating window) 😕I don't want my colleagues to see all of my calendar activities 📅I want to move my account from office to another, what do I do? 🤔
Privacy & Security
Is your software secure? 🦺Do you use your own video software? 🕹️Are our talks being recorded? ⏺️Where is the in-room-chat history saved? ✉️Do you track users' behaviour in Teemyco? 🎛️I need a more detailed explanation of your Privacy & Security. Where do I find it? 🔻

The issue I am having is not listed here. What should I do?

We are happy to help with any of your technical issues. Just reach out to support@teemyco.com or report bugs through the Feedback button in the app.
 

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